Shipping policy

Public Enemy Shipping Policy

At Public Enemy, we aim to get your gear to you fast, safely, and with full transparency. Below is everything you need to know about how we ship your orders.

Processing Times

All orders are processed and dispatched within 1–3 business days from the date your order is placed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak periods (sales, new drops, holiday seasons), dispatch times may be slightly extended.

Shipping Options

We offer two shipping methods:

Standard Shipping

  • Reliable, cost-effective delivery

  • Tracking included

Express Shipping

  • Faster delivery

  • Tracking included

  • Recommended for time-sensitive orders

Shipping costs are calculated at checkout based on your location and chosen method.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.
You can follow the status of your parcel through the courier’s tracking portal.

Delivery Times

Delivery times vary depending on your location and chosen shipping method.
All delivery estimates are provided by the courier and may be affected by unexpected delays outside our control (weather, courier delays, peak periods).

Incorrect Address or Delivery Issues

Please ensure your shipping details are correct at checkout.

  • Public Enemy is not responsible for delays or lost parcels due to incorrect addresses entered by the customer.

  • If a parcel is returned to us due to an incorrect or incomplete address, additional shipping fees may apply to resend the order.

Lost or Stolen Packages

Once an order is marked “Delivered” by the courier, Public Enemy is not liable for lost or stolen parcels.
If this occurs, please contact the courier directly to lodge a claim.

International Shipping

We ship internationally to select countries.

  • Duties, import taxes, and customs fees are the customer’s responsibility.

  • Delivery times vary depending on destination and customs processing.

Pre-Order Items 

If an order contains both in-stock and pre-order items, the entire order may ship together when all items are available. Contact us if you prefer separate shipments (fees may apply).

Order Changes & Cancellations

Orders cannot be changed or cancelled once they have been processed or shipped.
If you need assistance, contact us as soon as possible at info@publicenemy.com.au